Evaluation of Patient Satisfaction through the Development and Assessment of a Patient-Focused Specialty Specific Department Welcome Letter
Project Description: The primary aim of this project is to develop a Welcome Letter for the Department of Neurology which is focused on providing first-time patients and their caregivers an informative and comprehensive resource for initial and subsequent visits. This will prove to be a convenient and easy-to-read document written in plain language to be utilized by individuals with a vast range of literacy levels. Information pertinent to the patient’s initial and follow-up appointments will be outlined highlighting areas such as the members of the healthcare team, materials to bring to appointments, and how to contact the clinic during and after business hours. By providing information that is accessible to patients with differing levels of educational attainment, we can reduce variation in the patient experience. This will offer the majority of patients a fulfilling and productive interaction with Department of Neurology clinical, clerical, and administrative staff. The project will be developed using a matched case-control design with pre-and post-tests. New patients during a two-month block from October to December will receive a brief questionnaire to answer based on the current Department Welcome Letter to determine how it contributed to his or her experience. The same questionnaire will be administered during a two-month block from January to March after the new Welcome Letter is distributed to patients. The data collected will be analyzed to evaluate patient satisfaction. Prior to the introduction of the new letter it will be extensively vetted by medical staff, healthcare providers, and patient advocates. The letter will be regularly reviewed and revised using the PDSA (Plan, Do, Study, Act) cycle for Healthcare Improvement.
QPI: Ashley, Anderson, (Ashley.Anderson@neurology.ufl.edu)
Collaborators: Janelle, Alongi, (firstname.lastname@example.org); (email@example.com); Ashley, Anderson, (Ashley.Anderson@neurology.ufl.edu)
Advisors: Jacqueline, Baron-Lee, (firstname.lastname@example.org)
UF Health Big Aims: Reduce Variation None
MeSH Keywords: Literacy, Neurology, Patient Satisfaction, Quality Improvement, Patient Experience