Project Information

Improving Speed, Efficiency, and Communication of Medical Oncology Patients Receiving Infusion Treatments

Project Description: The purpose of this quality improvement project is to improve speed and efficiency in the adult infusion center by utilizing enhanced communication methods between nurse and provider. The problem is that there is delays in getting infusion treatment started related to orders not being signed, unclear or incomplete orders, or questions requiring clarification. Implementation interventions include new bold orange communication cards to leave at provider workspace prompting them that action is required, physician and nurse education, and meetings with charge nurses/providers to determine the most important information to be communicated. Electronic interventions include integrating a section on the dashboard reports in EPIC for the physicians to see unsigned orders and utilization of Spok, a secure text messaging system.

QPI: Barbara, Pesata, (

Collaborators: (,harris); (Harris,Lori(

Advisors: (

UF Health Big Aims: Enhance the Patient Experience None

MeSH Keywords: Communication, Efficiency, Oncology Nursing, Outpatient Clinics, Hospital, patient delays