ANESTHESIA ASKS: WHAT MATTERS TO YOU? THE PATIENTS HAVE SPOKEN
Project Description: The Department of Anesthesiology has a multi- disciplinary group that visit post-surgical patients and discussed opportunities for quality improvement with patients, families, and nursing staff. The rounding team members are comprised of the Department Chair, Sr. Faculty , PACU and Pre-OP Residents, Department Quality Officer and unit Managers, nursing staff and administration. The discussions revolved around the Patient Pre-Operative, Intra-Op and Post-Op experience and any changes or recommendation to improve satisfaction. After the patient interview/ discussion the group reviewed patient surroundings for the appropriate use of Incentive Spirometers, sequential compression devices and proper placement of Foley catheters. Patients were asked to rate their overall OR experience, Anesthesia care and if all issues had been addressed in a timely manner . Through this process there were many Improvement Opportunities identified and actions initiated. The missing link was asking " What matters to YOU". In January of 2016 the Department Rounding Group incorporated this question for all patient discussion/ interviews .
QPI: Susan, Ford, (email@example.com)
UF Health Big Aims: Enhance the Patient Experience None
MeSH Keywords: Quality Rounds, What Matters, Anesthesiology Rounds