Project Information

Optimizing Process and Outcome Culture Measures to Improve Safety and Quality

Project Description: Academic literature states culture is the foundation for high-level safety and quality healthcare institutions. Oftentimes staff satisfaction and burnout are not adequately measured in healthcare and lack sufficient response rates for generalizability. Studies show 1) organization transparency, 2) appropriate communication, and 3) sufficient staff appreciation all predict satisfaction among staff. Based on the UF Health Big Aims of Quality, our project aims to Transform our Culture to improve job satisfaction, reduce burnout, and improve perceived culture of safety. Research shows staff satisfaction of healthcare workers improves safety and quality measures, employee performance, and patient satisfaction. Staff satisfaction and burnout were assessed annually for that past three years utilizing the 5-factor structure items for both constructs. This short and efficient measure has been shown to be psychometrically robust and as predictive of satisfaction and burnout as other existing healthcare measures. Our biannual Town Hall was based on published best-practices and includes a pre-survey for staff to nominate topics of discussion, thematic analysis of nominated topics, and an anonymous live-feedback option for participants. In addition to the existing forums for recognizing staff, we also received approval for an electronic Customer Service is Key survey and a monthly grass-roots, voluntary-based leader-sponsored luncheons. Our project created clear assessment and structure for all efforts.

QPI: Emily, Harvey, (

Collaborators: Jacqueline, Baron Lee, (; Noheli, Gamez, (; Serena, Hall, (; Emily, Harvey, (

Advisors: Jacqueline, Baron Lee, (

UF Health Big Aims: Transform our Culture None

MeSH Keywords: