Project Information

Evaluating Adherence to TeachBack Protocol in Clinical Settings to Improve Health Literacy and Patient Safety

Project Description: Communication between clinicians and patients needs to be improved in order for patients to be able to fully understand their illness, medication, and pain management regimen. Patients do not always know what to expect with their recovery or diagnoses if their healthcare provider is not properly communicating with them. Our project involves educating and training providers on chunk-and-check methodology and the TeachBack protocol. Interns directly observe providers during clinical encounters to assess TeachBack method adherence. These encounters include a variety of outpatient appointments and inpatient rounding. Providers are evaluated on body language, introduction of the method, and whether TeachBack is provided in the domains of: medication, pain management and expectations, activities after hospitalization, and patient assistance. These scores are collected and given to providers monthly on a scorecard.

QPI: Crystal, Almond, (

Collaborators: Janelle, Alongi, (; Nyasia, Jenkins, (

Advisors: Jacqueline, Baron-Lee, (

UF Health Big Aims: Reduce Variation None

MeSH Keywords: Quality Improvement, Reduce Variation, TeachBack, Provider-Patient Communication\