Neuromedicine Wayfinding Program: Pilot to the Perfect Patient Experience
Project Description: The project’s objective is to help reach the NICAP mission of “Achieving the Perfect Patient Experience” by providing concierge-inspired services and guiding neuromedicine patients and visitors wherever they may need to go throughout UF Health. By strategically placing undergraduate NICAP Wayfinders throughout the health system, the program aims to have a positive influence on outcome measures specific to patient satisfaction. Literature shows that issues with wayfinding are directly linked with patient satisfaction. The Wayfinding Guide Program was developed in response to the neuromedicine Patient and Family Advisory Council (PFAC), where patient and family council members reported needing great assistance in navigating through UF Health. This service runs Monday–Sunday from 8 AM to 8 PM and demonstrates that UF Health offers added support to their patients and visitors. This ultimately benefits the healthcare system. Our key stakeholders in the maintenance of this project include Dr. Jacqueline Baron-Lee, the Director of Quality Improvement, three NICAP graduate quality improvement interns, Leilani Johnson, Juan Pulido, and VJ Fitzpatrick, and 53 undergraduate quality improvement interns.
QPI: Christa, Ochoa, (email@example.com)
Collaborators: Vincent, Fitzpatrick, (firstname.lastname@example.org); Juan, Pulido, (email@example.com); Christa, Ochoa, (firstname.lastname@example.org); Leilani, Johnson, (email@example.com)
Advisors: Jacqueline, Baron-Lee, (firstname.lastname@example.org)
UF Health Big Aims: Enhance the Patient Experience None