Project Information

Emergency Department Care Brought to the Lobby to Improve Quality and Safety: A pilot Study

Project Description: The hospital emergency department (ED) is often the portal of entry for patients seeking health care services and is therefore an ideal setting for initiatives to improve efficiency of care delivery and patient satisfaction. Reduction in wait times, enhanced information delivery and ED staff service quality all have a positive influence on patient perception of health care quality and satisfaction. Boarding admitted patients in the Emergency Department (ED) and long ED length of stay (LOS) continues to be a challenge at UF Health. One strategy to shorten the time a patient waits to see a provider is to bring a provider to “screen” for medical emergencies in the lobby or ED waiting room. Multiple publications in the emergency medicine literature support a provider at triage strategy if boarding and excess ED LOS are present at your institution. On February 5, 2018, the ED began to cohort all admitted patients to floor status in a previous care area and moved those resources to the ED lobby.

QPI: Julie, Richter, (

Collaborators: Joseph, Tyndall, (; Brandon, Allen, (; Wendy, Wilkerson, (; Lars, Beattie, (


UF Health Big Aims: Zero Harm None

MeSH Keywords: